Happy Monday everyone!
So it's almost the end of September, and I have been officially working for Disney for over a month now. Some of you are aware of what I am doing for them, seeing as I moved to the Sunshine State for some reason thats big enough to leave good ol' Maryland! Either way, I'll go ahead and show you what I do for a living:
I am a Vacation Planner at Epcot at Walt Disney World Resort. Basically what that means is I sell tickets to guests who come to the window and assist with many other functions such as will-calls, renewals, certificate redemption, etc. Interestingly enough, I am the first interaction a guest requiring tickets will see upon arriving to Epcot!
On a daily basis, I encounter guests from various walks of life, all looking to enjoy their time in Central Florida. Each guest has a particular need or activity that they wish to do so it is my job to help find the right-fit ticket for them. Some guests know exactly what they need, while others need some more guidance. You know I will be able to help you with that!
There are times I have very wonderful interactions with the guests that come to my window, and I want to share a time yesterday that I had a certain "magical moment" with a guest.
I was issuing five one-day tickets to Epcot to a Brasilian woman for her and her family. She had reddish hair, tan skin and pretty face. I told her that I was half Brasilian and half Polish and all of the sudden her eyes got huge and she enthusiastically said "Aw you're eyes are very pretty and you are a very beautiful girl!" I laughed as I say thanks, I don't often get strangers complimenting me like that! We talked about how I am learning Portuguese, how my moms family is from Sao Paolo, how long it's been since I visited (6 and a half years!!!) and current issues with the Brasilian government. Fortunately, we still spoke about our love for the country regardless!
As I gave her a map of Epcot, a Times Guide and five passports for World Showcase, I went on to let her know that Brasil was one of the countries with a booth in the 20th Annual Food and Wine Festival. She was intrigued as I told her how they have many specialty foods and the legendary Caipirinha, and she was so blown away by all of the information I had given her. Even though her family had been waiting impatiently for her to come along, she kept smiling and thanked me countlessly for all of the wonderful information I had provided her as well as the conversation we had. She said that I had a very happy personality and was just overall so excited to be here with her family in the most magical place on earth. I was due for my break but I still wanted to keep talking to her. Finally, she told me that she really appreciated talking to me today before leaving with her family for the entrance.
I was still smiling for a good two minutes afterwards. It takes so little to say that you appreciate someones' service and assistance, and it is amazing how far that can go in a person. In just a month of working at Walt Disney World, I already feel that I have made a small yet significant impact on a guests' vacation. This is what sets Disney over the bar when it comes to quality in a vacation, and I hope I can continue to provide the best service to all guests that walk up to my window!
If you also work, or have worked, for Disney at some point, comment below and tell me any magical moments you had! I would love to hear how you made someones' day!
Until then, I will enjoy my day off. Tchau!



